New Business Hours at Next Generation Trust Company

Published on March 24, 2026

To align our business hours with the majority of financial institutions, Next Generation is changing our business hours slightly. Effective March 30, 2026, we will be available from 9:00 a.m. to 5:00 p.m., Eastern Time. This represents a shift of just one half hour in the morning.

Starting the workday at 9 AM accomplishes several objectives:

• It helps support better work-life balance for our team members, providing them with a little more time in the mornings to make life a bit less hectic.
• The new hours align with financial services industry standards.
• It accommodates peak times for executing our clients’ transactions.
• Staff efficiency is optimized.

One thing that will never change is that our clients can always count on Next Generation’s white glove service. Every one of us upholds our company values and strives to serve all clients, prospective clients, and partners with integrity.

When you call during business hours, the phone is answered by a real person. Our staff members are cross-trained so they can answer basic questions about self-directed retirement plans and get you to the right person quickly, depending on what you need. And our client education is always on point, with informative webinars and targeted information about alternative assets and self-directed investing for account owners, financial professionals, and real estate professionals, as well as professional resources for investors and their trusted advisors.

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